Troubleshooting

I didn't get a registration confirmation email.

You should typically receive your confirmation email within a few minutes after you register. If this does not occur, please check the spam and promotions folders of your email. If you don’t find it there either, please contact us at info@mooveez.com and let us know the email address which you registered your account with. We will send you a new activation email or will activate the account for you and let you know.

I am unable to download a movie.

Firstly make sure that you are logged in to Moveez and that you are logged in with the account that has a subscription to that movie. It is also possible that you are trying to download training/study materials via your mobile data (rather than wifi) and you have not enabled this option in the app. Please enable the option first in order to proceed.

I am in another country and the movie selection has changed.

The selection of movies on offer is based on the country which you are in when you use the app. If you know that you will be away in a foreign country for a period of time, we recommend that you download the desired movies to your device before you leave.

I have an activation card but I am not able to activate my subscription.

Activate your subscription using the QR code or the alphanumeric code on your activation card. If neither of these methods work (eg. the activation code was accidentally scratched off), please contact our support at info@mooveez.com. We are here to help you.

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